Shipping, Refunds & Returns
We know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Processing time + Delivery Time.
Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is.
Our Standard/Regular Delivery: 7-15 working days.
Our goal is to ensure all orders are dispatched from our warehouse within 24 - 48 hours of purchase.
Please be aware, depending on location, shipping times may vary.
* Shipping times exclude customs and clearance delays if applicable *
Refunds & Returns Policy
We appreciate you as a customer and we help make your satisfaction a top priority.
Our policy lasts 14 days, therefore, if you're not satisfied with your product and wish to return it within the given time frame. Please contact our support team at email@example.com and outline your claim.
To be eligible for a refund, the item must be in the same condition it was originally and must be in the original packaging. You will also need to provide a receipt of purchase when submitting the claim.
Once we have received the email and reviewed your claim, we will notify you to ship the product back to the original shipping address. Any tracking or shipping costs need to be purchased by you and are non-refundable.
If your refund is accepted, we will issue the credit amount stated on your receipt. You will receive the credit between 5-7 business days, depending on card issuers policies.
Any questions or queries please contact us at firstname.lastname@example.org